Strategy #1: WIC will provide services to all eligible participants

Strategy #2: WIC will monitor no show rates to ensure access and participation

Strategy #3: WIC will make available alternative methods for receiving WIC benefits

ABOUT

Problem Statement

Aim / Overall Goal / Desired Result

Change Idea

Increase participation in the WIC program by enrolling 20 more individuals, while decreasing the amount of no-show appointments.

PDSA Objective

Using multiple contact methods to remind participants of their upcoming appointments.

PDSA Cycle Number: 1

Estimated PDSA Implementation Timeline

From 2021-08-01 to 2021-11-01

What questions do you want answered for this change?

What is the best contact method for participants? 

PLAN

Predict what will happen when this test is carried out:

Participation will increase and no-show appointments will decrease.

List the tasks needed to set-up this change: (Please include the person responsible, when the task is to be completed, and where the task is to be completed for each task.)

1.mailing appt. reminders (KG) 2.Text app. reminders (TS) 3.Reminder emails (CE) 4.Reminder Phone calls (MR) 5.No Show calls (DS)

Related Improvement Measure:

Monthly closeout participation

DO

Describe what happened when you ran the test:

Each employee has their own task to complete. Each work day when the task is complete staff have to sign off on their assigned task. If their signature is not there at the end of the day then it is considered not completed.  It is each employee’s responsibility to ask another staff member to complete their task if they know they will be out of the office or if they call out for the day. This is to keep the routine consistent. Starting November 1st each family will receive a survey asking them which method worked the best for them.

STUDY

Describe the measured results, and how they compared to the predictions:

About a month after starting the QI project no show appointments were happening less frequently. This is the outcome that staff were hoping for. Now whether this is because of the different methods of appointment reminders being used by staff is something left to be determined. Once we release the survey on Nov 1, 2021 we will be able to identify which appointment reminder works for our clients.

ACT

Describe what modifications in the plan will be made for the next cycle from what you learned:

So far there has been no modifications made. We are still running our survey. Modifications will be made in March after the results of the survey are in. Mailed paper appointment reminders will cease, but the other form of reminders will continue. Project will continue until 08/01/2022.

ABOUT

Problem Statement

Aim / Overall Goal / Desired Result

Change Idea

PDSA Objective

PDSA Cycle Number:

Estimated PDSA Implementation Timeline

From to

What questions do you want answered for this change?

PLAN

Predict what will happen when this test is carried out:

List the tasks needed to set-up this change: (Please include the person responsible, when the task is to be completed, and where the task is to be completed for each task.)

Related Improvement Measure:

No related measure has been set yet. Please connect this Quality Improvement project to a raw data measure.

DO

Describe what happened when you ran the test:

STUDY

Describe the measured results, and how they compared to the predictions:

ACT

Describe what modifications in the plan will be made for the next cycle from what you learned:

ABOUT

Problem Statement

Aim / Overall Goal / Desired Result

Change Idea

PDSA Objective

PDSA Cycle Number:

Estimated PDSA Implementation Timeline

From to

What questions do you want answered for this change?

PLAN

Predict what will happen when this test is carried out:

List the tasks needed to set-up this change: (Please include the person responsible, when the task is to be completed, and where the task is to be completed for each task.)

Related Improvement Measure:

No related measure has been set yet. Please connect this Quality Improvement project to a raw data measure.

DO

Describe what happened when you ran the test:

STUDY

Describe the measured results, and how they compared to the predictions:

ACT

Describe what modifications in the plan will be made for the next cycle from what you learned: